Refund policy

Return and refund policy

Please confirm fitment before ordering
Suspension components must match your vehicle and setup. Review the product’s fitment, lift height, and options before purchasing. If you’re unsure, email support@apocindustries.com or ask us through online chat. Our business hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.

Returns
You may request a return within 30 days after delivery. For an ordinary return, the item must be unused, in the same condition you received it, and in its original packaging. You’ll need your order number or proof of purchase.

Email support@apocindustries.com to request a return. Do not send an item back without contacting us first. If approved, we’ll provide return instructions. Approved returns go to Apoc Industries, 3015 Cecil Hatcher Dr, Louisville, TN 37777, United States.

Return shipping and restocking fee
For an approved return that is not due to a defective or damaged product or an APOC shipping error, you pay return shipping and a 20% restocking fee is deducted from your refund. This applies even if you did not open the product, ordered the wrong item, changed your mind, or no longer need it because the vehicle was wrecked.

APOC spends time and money preparing and shipping each order. Returned suspension components must be opened and inspected, re-powder-coated to meet APOC’s standards, and repackaged as needed before resale. This work is required even when the customer did not open the item.

Final-sale items
Sale items, custom or special orders, and gift cards cannot be returned for a change of mind. This does not limit rights relating to defective, damaged, or incorrect items, or rights required by applicable law.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If a product is damaged or defective, or APOC sent the wrong item, email support@apocindustries.com promptly with your order number and photos if available. Keep the item and packaging until we provide instructions. The 20% restocking fee does not apply in these cases.

Exchanges
If you ordered a different item than you need, contact us about returning the original item and place a separate order for the correct one. The ordinary-return terms, including return shipping and the restocking fee, apply. If APOC sent the wrong item or the item is defective or damaged, contact us so we can help resolve it.

Refunds
We’ll notify you after receiving and inspecting your return and tell you whether the refund is approved. If approved, we’ll issue it to your original payment method within 10 business days, less any applicable 20% restocking fee. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, email support@apocindustries.com.

International orders
Any cancellation or return rights required by the laws applicable to your order remain in effect.